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Financing requires a minimum purchase of $200.00. It can be a single item of $200 or more or several items totaling $200 or more. 

We currently have financing with Flexiti available for in-store purchases. 

We will have financing online shortly.

To place an order for Pick-up:

1) Log-in to the website. If you do not already have a username and password, you will need to create one using the Log-In/Create Account link at the top right of any page on our website.

2) Set the website to the location you would like to pick-up from by using the "Choose a Store" button on the top left area of any page on our website.

3) Create an order for pick-up by selecting 'IN-STORE PICKUP' on the items page before you add it to your cart.

4) When you have added all your items to your cart proceed to the check-out area to complete your order.

5) You will receive an email confirmation of your request for In-Store Pick-up.

6) When your order is ready for pick up you will receive a NOTIFICATION with your Pick-up number and the total of your order.

           7) Pick-up orders are paid for at the time and location of pick-up.

Yes, when you place your order indicate in the message area that you would like to arrange for curbside service.

Payment for curbside:  A portable INTERAC/Credit Card reader will be brought to your vehicle with your order.

You can add out of stock items to your cart for pick-up or delivery.  The item will either be transferred from it's present location or purchased from our suppliers depending on our total stock level.   You will be notified with an order request confirmation and an ETA.  Some items may be considered "Special Orders" and require a deposit.

After you place your order you will receive a confirmation of pick-up request.  Once your order has been assembled and is ready for pick-up you will receive a pick-up number.

If there are any problems or delays, you will be notified with the specifics and options. 

Response time is approximately 2 hours during store hours.  Please see OUR STORES for store opening hours.

Orders for In-Store pick-up are paid at the time and location of pick-up. 

In the case of a "Special Order" which requires a deposit, arrangements can be made for you to pay the deposit portion on-line.

Some manufactures may impose a minimum advertised price (MAP) on some products which we are contractually bound to display on our website, these items may be less expensive in-store.

You will receive the final total of your order with your pick-up number.

a. Once we confirm all goods are ready for pick-up you can request that the goods be transferred to another store location for pick up. Please note that inter-store transfers can take from 1-4 days depending on availability of our delivery truck.  You will be notified when you order is ready for Pick-up at the new location.

b. If you want item shipped to you, you will be contacted with shipping fees (where applicable) as well as a request for shipping destination information.

Yes. If you plan on making an in store purchase and would like to check stock you can call the Steve's nearest you. You can find our locations here or call toll free at 1-877-978-3837 and follow the prompts.

YES!  If you don't see it on our website you can inquire at support@stevesmusic.com or call 1-877-978-3837 and select Web Sales from the available options.

Website:

-VISA (most prepaid versions accepted)*
-MasterCard (most prepaid versions accepted)*
-PayPal


*Accepted from Canadian Financial Institutions only.


Optional Methods:
Must be arranged on a one to one basis, contact support@stevesmusic.com for more information.

-PayPal Invoice
-Bank Transfer

              
Bank transfer information:

Company name & address:
Steve's Music Store Inc.
123 Ave Labrosse
Pointe-Claire, QC 
H9R 1A3


Bank info:

Toronto Dominion Bank
3131 Boul De La Cote-Vertu
Saint-Laurent, QC
H4R 1Y8


Canadian Account:
Institution #004
Transit #03611
Account #8262-5268224

---------------------------

US Account:
Institution #004
Transit #03611
Account #7300897

BANQUE SWIFTCODE: TDOMCATTTOR

When a package exceeds a predetermined size, transport companies convert 'dimension' to 'weight'. The size of the package is measured and the following formula is applied to determine it's "shipping weight" {in inches} (length x width x height)/166= shipping weight.  Very large objects (over 4 feet) are also subject to an oversize charge by the shipping companies.

As an example an acoustic guitar ships in a box averaging 47" x 23" x 7" = 7567/166 = 45.58 = 46Lbs Volume Weight.

- The option to take insurance is yours to make and will be presented to you during the check-out process.

- Domestic shipments enjoy automatic insurance of up to one-hundred-dollars ($100.00) or the value of the shipment, whichever is less.  If your order is over $100 and you want its delivery insured in full, take the insurance option.

- Once the package leaves our hands we no longer have control of nor are we responsible as to its handling. We strongly suggest taking insurance, especially on more expensive and more fragile items.

If your package arrives visibly damaged you should refuse delivery.  

We ship all parcels with Adult Signature Required.*   When you sign for a package you are confirming with the carrier that the package arrived in good condition and terminates any insurance that may be in place.

Do NOT accept packages with visible signs of damage.   While we do re-use boxes for environmental reasons they are always in good condition and paper wrapped.

If you have questions or concerns, feel free to contact us at: Toll free: 1-877-978-3837 or support@stevesmusic.com


*This requirement does not allow for items to be "left at the door"  If you want your item left at the door AT YOUR OWN RISK you may make the request in the message area during check-out.

Please call us toll free at 1-877-978-3837 select 1 for web sales from the options.  We can send you a remote invoice you can pay using your pre-paid card or arrange for an e-transfer or bank transfer.

To use your Steve's™ Gift card online, you need to have an account on the stevesmusic.com website.  If you don't already have one, simply click the LOGIN link in the top right area of stevesmusic.com homepage and click the red REGISTER button in the CREATE AN ACCOUNT area and follow the steps required.

Once your account is established you will need to send an email to support@stevesmusic.com with the following information.

Full Name
Phone number
Giftcard number including the letter before the number.
Your 7 digit invoice number that you recieved with the card or may be written on the back of the card.
The portion of the card you would like to have in your web account.   It can be all of it or just a portion*.

*If you opt to just use a portion for your online account the remainder stays in your in-store account at your disposal for use in-store or you can later request it be transferred to your web account.   Likewise credit in your web account can be transferred to your in-store account via an email request to support@stevesmusic.som.

For information about returns, please see our TERM OF USE section, found here.